Frequently Asked Questions

Everything you need to know about your Hello Face M300 LED Mask.

📦 DELIVERY & ORDER

What is the delivery time?
Your order is shipped within 48 business hours. Delivery time is then 5 to 7 days depending on your country.

Can I track my order?
Yes, a tracking number is sent to you by e-mail as soon as your package is shipped.

Do you deliver outside of France?
Yes, we deliver throughout Europe and to many international countries.

💡 MASK USE

How often should I use the mask per week?
We recommend using it 3 to 5 times a week, for sessions of 10 to 20 minutes.

When will I see results?
The first results are visible after 4 to 6 weeks of regular use: soothed skin, reduced wrinkles, brighter complexion.

Is the mask suitable for sensitive skin?
Yes, light therapy is non-invasive and suitable for all skin types. If in doubt, consult your dermatologist.

Can I use the mask if I am pregnant?
No, the use of the mask is not recommended during pregnancy. Consult your doctor before any use.

🔋 TECHNIQUE & MAINTENANCE

How do I recharge the mask?
Use the short USB-C cable provided to recharge the remote control. A solid green light indicates that charging is complete.

How do I clean the mask?
Gently wipe the silicone interior with a soft, dry cloth after each use. Do not immerse in water.

Does the remote control get hot during use?
Yes, it is normal for the remote control to get slightly warm (around 45°C). This poses no safety risk.

🛡️ WARRANTY & RETURNS

What is the warranty period?
The Hello Face M300 LED Mask is guaranteed for 1 year from the date of purchase.

Can I return my product?
Yes, you have 14 days to return your product if it is not suitable. Contact our customer service to initiate a return.

How do I contact customer service?
Our team is available 24/7 and answers all your questions within 24 business hours.

Haven't found the answer to your question? Contact us, we are here to help. 😊